If you have existing licenses available for transfer, please refer to How do I transfer a User?
If you are unsure whether or not you have existing licenses available please refer to How do I check if I have licenses available?
If you need to purchase a new license, please follow the instructions below:
Before proceeding, please ensure your new user has access to the company email you are entering, as an email will be sent to that address to complete the set-up.
- Account Holder Representative logs in to MyTeraview® (must have a valid email address in your profile)
- Click on Add New User(s) as below.
- Click Continue
- The following screen appears.
- Complete First Name, Last Name and Email Address fields.
- Select the access types you would like the user to have.
- Select the type of token you would like the user to have. (Tokens are required to sign documents).
- Check the box confirming you have validated the user's identification.
- Check the box to accept the Terms and Conditions.
- Click Continue to proceed, or Add Another User if you have multiple users to add (up to 10).
- The following screen appears.
- Review the information and hit Submit. Once you Submit, you can no longer make any changes in MyTeraview®. Changes can be made within Account Administration in Teraview® once the user profile has been completed.
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The following screen appears.
- Select your Method of Payment (Teraview® Deposit Account or Credit Card)
- If paying by Credit Card, click the link to be taken to the payment page and complete the payment. Once complete, enter the Transaction ID from your receipt in the field provided.
- Click on Submit.
- A confirmation page will appear.
- A confirmation email will be sent to the Account Holder Representative.
- A set-up email will be sent to the user. They have 7 days to complete the set-up and create their profile.